IT Services in Plano, Dallas, and Acoss the USA

What I love aboutThe 20 MSP is when I call, my IT issues are handled immediately. In most cases, I have a call back from a qualified IT technician within 30 minutes and the problem is resolved on the spot remotely, or my ticket is escalated and I can follow it online.

We have seen reduced downtime and reduced ticket response time. On our server upgrade project, The 20 MSP developed a well-researched, state-of-the-art plan that was the best fit for JQ. The on-site staff is stable, reducing the need for continued knowledge transfer between technicians.

Since we began working withThe 20 MSP in 2010, we have experienced a tremendous improvement in expertise and service. Our transition was seamless and completely painless. I feel 100% confident inThe 20 MSP’s ability to do the job right and communicate when necessary, in a timely fashion. For the first time in years, I feel at ease with the quality, maintenance and reliability of our IT service.

The 20 MSP handles our IT needs and takes care of our company as if it were their own.

The staff atThe 20 MSP truly cares about your needs and helping you support them.The 20 MSP has been an excellent long-term partner for our company in helping us attain and keep current on all of our IT requirements. Their service is always prompt and they go above and beyond to meet our needs. I have used The 20 MSP for 10 years and when I refer them to other businesses, they are blown away.

From the initial contact with the sales team to the white glove level of onboarding, the entire team at The 20 MSP should receive a commendation. We had no prior experience with an IT infrastructure deployment and withThe 20 MSP’s help, we are enabled and protected beyond our imagination and well under the projected project cost. Bloomin’ Blinds is grateful to have a partner likeThe 20 MSP at the helm of our IT managed services.

“Starting a law firm is a huge undertaking. Being that my background is in the law, I had no idea where to start when it comes to technology and protecting my client’s information. The 20 MSP provides top of the line IT services and walked me though every step of the process. I feel confident in my IT services with them and I know that there is always someone ready to take my calls or emails 24/7. No matter the situation, The 20 MSP provides solutions and assistance. I wouldn’t trust my IT needs to anyone else.”